Return&Refund
Cancel order
Our priority is getting items delivered to our customers as quickly as possible.
1. You can cancel your order before your items shipped out. And we will refund full of your money.
2. Once your order has been shipped, please contact our customer service in the first time, our customer service will help you to solve the problem..
Tip: To ensure the correct items are ordered, we suggest that you read the products’ detailed description carefully before ordering. If unsure, you can send us an email to admin@mscocohair.com
Return policy
Your satisfaction is our goal. If you are unhappy with your purchase, please make sure to contact us with email at first. The unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, original lace( uncut ), original curl pattern( undispersed ), and still, have the original package & gifts attached.
Please feel free to return any eligible item within 30 days of receiving your original order.
1. Items returned within 30 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect, such as the size, style, hair material, cap construction or color doesn’t match the description, please feel free to contact us, our customer service will reply to you as soon as possible.
2. Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the hair extension(wave) is INTACT and the LACE has NOT been cut.
3. Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed in 2 business days. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us. Buyer needs to pay for the return shipping fee. Or you can keep the product and negotiate with our customer service for the refund directly.
4. Care and styling product, accessories, liquids, and special order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.
5. After the return request has been authorized, the hair extensions&hair wave can be shipped back to the address we gave you. Please kindly send email about your order number and returned package number.
